Effective Date: 1st April 2026

1. Introduction

Welcome to Grocer123 (operated by AI Solutionist Sdn Bhd). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website grocer123.com.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Account login details
  • Order and purchase history

Payment details are processed securely by third-party payment providers and are not stored by us.

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate with you with your purchases
  • Provide customer support
  • Send newsletters and promotions (if you opt in)
  • Improve our services

4. Newsletter & Marketing

If you subscribe to our newsletter, we may send you updates, offers, and promotions.
You can unsubscribe at any time via the link in the email.

5. Data Sharing

We do not sell your personal data.
We may share your data with:

  • Payment processors (for secure transactions)
  • Delivery partners (to fulfill orders)

6. Data Protection

We take reasonable steps to protect your personal data in accordance with Malaysia’s Personal Data Protection Act (PDPA).

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Meet legal and business obligations

8. Your Rights

You may:

  • Request access to your personal data
  • Request corrections
  • Withdraw consent for marketing

Contact us at hello@grocer123.com.

9. Cookies

We currently do not use tracking cookies or analytics tools.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Us

AI Solutionist
Jalan Renang, Shah Alam, Selangor, Malaysia
Email: hello@grocer123.com