Effective Date: 1st April 2026

1. Overview

These Terms govern your use of grocer123.com and the purchase of groceries and baked goods from AI Solutionist Sdn Bhd.

By using our website, you agree to these Terms.

2. Eligibility

You must comply with all applicable Malaysian laws when using our website.

3. Products & Services

We sell:

  • Packaged grocery goods
  • Homemade baked items

Availability may vary and is subject to change without notice.

4. Orders & Payments

We accept:

  • Credit cards
  • FPX
  • E-wallets

Payments are processed securely via third-party providers.

5. Delivery & Pickup

  • Delivery timeframe: 3–5 days
  • Fees vary depending on location
  • Local delivery only

Once items are delivered, responsibility transfers to the customer.

6. Food Safety & Storage

  • Customers must inspect items upon delivery
  • Perishable goods should be stored properly:
    • Frozen items → freezer
    • Cookies → room temperature

We are not responsible for improper storage after delivery.

7. Allergen Disclaimer ⚠️

Our products may contain or come into contact with:

  • Dairy
  • Gluten
  • Nuts
  • Egg

Customers with allergies should exercise caution before consuming.

8. Substitutions

If an item is out of stock:

  • You may choose a refund, or
  • Reschedule delivery

9. Refunds & Returns

We accept refund requests for:

  • Damaged goods
  • Incorrect orders

Conditions:

  • Must be reported within 24 hours
  • Must include photo proof (e.g., damaged, moldy, expired items)

We reserve the right to reject claims without sufficient evidence.

10. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality
  • You agree to provide accurate information

11. Prohibited Activities

You agree not to:

  • Violate any laws
  • Commit fraud
  • Misuse the website

12. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages
  • We are not responsible for issues arising after delivery, including improper storage or handling

13. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

14. Contact Information

AI Solutionist
Jalan Renang, Shah Alam, Selangor, Malaysia
Email: hello@grocer123.com